Seller Agreement

This agreement applies to every seller (“you”) who lists products on Shuvino. By submitting your store for verification you accept it, together with the Terms of use and the Seller fees.

1. Verification

You provide a valid PAN, bank account, pickup address and the documents Shuvino asks for (GST registration where applicable). Shuvino may approve, reject or ask you to correct any item. Changing the bank account or GST after approval needs Shuvino support; pickup address changes are approved in Store Settings.

2. Listings

• New products, and changes to a product’s name, price, photos, category, colours or Group Buy settings, go live only after Shuvino approves them.
• Listings must be accurate: genuine photos of the product, correct description, size, colour and stock.
• Prices are entered including GST. You are responsible for your GST and invoices.
• Products for Group Buy need at least the minimum stock set by Shuvino.
• Counterfeit, illegal, unsafe or restricted items are not allowed.

3. Fulfilment

• Pack and dispatch paid orders within 1–3 business days.
• Ship through Shuvino’s courier partner (create the shipment, print the label, mark ready for pickup) or deliver personally and update the status honestly.
• If you cannot fulfil an order, cancel it with a reason; the customer is refunded in full.

4. Returns

Customers may return or exchange items within 7 days of delivery under the returns policy. You review requests, receive returned items and ship replacements. Refunds for returned items are deducted from your earnings.

5. Fees and settlements

• Shuvino deducts the commission, ad fee, platform fee and delivery charge listed in Seller fees.
• An order is settled once it is delivered and its return window has closed. Group Buy orders are settled at the final group price.
• Payouts go to your verified bank account, with the transaction reference shown in your settlements.

6. Suspension

Shuvino may suspend a store for fake orders or reviews, counterfeit goods, repeated cancellations, misleading listings or breaking this agreement. Paid orders must still be fulfilled while suspended.

7. Contact

Questions: support@shuvino.com, with your seller code (VEN-…).