Returns & Replacements

1. Return window

You can ask to return or exchange an item within 7 days of delivery. After that the window closes and the sale is final.

2. What can be returned

• Damaged, broken, defective or not-working items.
• Wrong item, wrong size or colour, or missing parts.
• Items not as described, or no longer needed — unused, with original tags and packaging.

Some items cannot be returned — see the list under “Non-returnable items” in Cancellation & refunds.

3. How to ask

1. Open the order in My Orders and choose Return or Exchange next to the item.
2. Pick a reason and add photos if the item is damaged or wrong.
3. The seller approves it and a courier collects the item from your address.

4. Refunds

Once the seller receives and checks the item, the price you paid for it (after any coupon) is refunded to your Shuvino Wallet. Delivery charges are not refunded.

5. Replacements

For an exchange, the seller ships the replacement after receiving your item. If a replacement isn’t available, you are refunded instead.

6. Group Buy items

Group Buy items follow the same window. If you return one, you get back what you paid and you are not counted for the group’s final price. See Group Buy terms.

Cancellations before dispatch are covered in Cancellation & refunds.