Refund & Return Policy

We want you to shop with confidence. This policy explains when and how you can return items, cancel orders and receive refunds on Shuvino. It applies alongside our Terms & Conditions.

1. Return window

Items can be returned or exchanged within 7 days of delivery, provided they are unused, in their original condition and packaging, with all tags, accessories and freebies included.

2. Eligibility for returns

• The item is damaged, defective, expired, or not as described.
• You received the wrong item or size.
• The item is unused and in resalable condition (for change-of-mind returns, where the category allows).

3. Non-returnable items

For hygiene, safety or practical reasons, some items cannot be returned unless they arrive damaged or defective. These include innerwear and personal-care items, perishables, customised or made-to-order products, digital goods. The seller may reject a return of these items, or of an item that shows signs of use, and the reason is shown to you.

4. Group Buy orders

Group Buy purchases follow the same 7-day return protection for damaged, defective, wrong or not-as-described items. Every member pays the full starting price; the drop to the final group price is refunded to your Shuvino Wallet after every member has received their order and the return period is over. A member who returns the item gets back what they paid and is not counted for the final price. See Group Buy terms.

5. Order cancellation

• You can cancel an order free of charge from your account until the seller has packed it for the courier.
• Once an order has been dispatched, it can no longer be cancelled, but it may qualify for a return after delivery under this policy.
• Shuvino or the Seller may cancel an order due to stock unavailability, suspected fraud or pricing errors, with a full refund of any amount paid.

6. Damaged, defective or wrong items

If your item arrives damaged, defective or incorrect, request a return or exchange as soon as possible and add photos of the product and packaging, so the seller can approve it quickly.

7. How to request a return or exchange

1. Go to My Orders in your account and open the delivered order.
2. Under Return or exchange, choose Return or Exchange next to the item, pick a reason, and add photos if the item is damaged or wrong.
3. The seller reviews your request. Once approved, a courier collects the item from your delivery address.
4. Follow every step under Returns & Exchanges in your account.
5. For assistance, contact support@shuvino.com with your order ID.

8. Refund method & timelines

• Refunds go to your Shuvino Wallet as soon as the seller receives and checks the returned item. You can use the balance on your next order straight away.
• The refund is the price you paid for the item, after any coupon discount. Delivery charges are not refunded.
• Cancelled orders are refunded to your Shuvino Wallet in full, immediately.

9. Replacements & exchanges

Instead of a refund you can choose an exchange: the same item, or another size or colour where the product offers it. The replacement is shipped once the seller receives the item you sent back. Exchanges are subject to stock availability; if the seller can’t send a replacement, they will contact you about a refund instead.

10. Contact us

Need help with a return or refund? We’re here 24×7 at support@shuvino.com or +91 76739 69436, Shuvino (Babitha Pallem), 11/869-1, Sale Street, Near Puttalamma Temple, Dharmavaram, Sri Sathya Sai District, Andhra Pradesh — 515671.